United Bank for Africa Plc (UBA) Recruitment for Entry-level Customer Service Officers

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Customer Service Officers

  • Job Type                                   Full Time
  • Qualification                           OND   BA/BSc/HND
  • Location                                   Kwara, Lagos, Osun, Oyo
  • Job Field                                   Customer Care

Locations: Ilorin West  Kwara, Nigeria; Ikeja, Lagos, Nigeria; Osogbo, Osun, Nigeria; Ibadan South-West, Oyo, Nigeria
Role and Responsibilities
Customer Relations:

  • Ensure proper documentation for all new and existing accounts.
  • Ensure timely opening of new accounts on the system.
  • Engage customers to cross sell bank products and services
  • Support branch sales and service team.
  • Process customer’s account opening, transfer, and closure request.
  • Sale to prospective customers UBA’s E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
  • Debit cards), enroll new customers, and resolve related issues.
  • Increase product sales, and customer loyalty by maintaining good client relationship.
  • Branch General Ledger (GL) proofing.
  • Cheque book issuance and maintenance.

Requirements
Key Skills:

  • Excellent customer service orientation
  • High level of integrity
  • Good verbal & written communication skills
  • Selling skills
  • Focused, Motivated & Results Oriented
  • Paying attention to details
  • Good interpersonal skills
  • Fast and error-free processing
  • Strong problem resolution skills

Knowledge:

  • Sound knowledge of Banking products and services
  • Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements:

  • Minimum Educational level – Diploma (OND/HND) in any Social science or Art related discipline.

Experience:

  • Prerequisite -Customer service experience Sales knowledge, skill & experience

Age:

  • 27 years

Method of Application

Interested and qualified? Go to United Bank for Africa (UBA) career website on uba.jb.skillsmapafrica.com to apply

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